Shipping & Returns

🚚 Shipping Information

Where We Ship

We currently ship within the United States only. We do not ship internationally at this time. Sign up for our newsletter to be notified when international shipping becomes available.

Shipping Rates & Times

Shipping Method	Estimated Delivery	Cost
Standard Shipping	3-7 business days	$6.84 (FREE over $50)

Order Processing

Orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Once your order ships, you'll receive an email with tracking information.

Backordered Flavors

We're a small team and our flavors are made in small batches, so a flavor will occasionally sell out and go on backorder. If you order a backordered flavor, it may ship later than the standard 1-2 business day processing window.

Discreet Shipping

All orders ship in plain, unmarked packaging with no indication of the contents. Your privacy is important to us.

Shipping Delays

Delivery times are estimates provided by the carrier, not guarantees. Delays may occur due to:

• Weather conditions
• Carrier delays
• High volume periods (holidays)
• Incorrect or incomplete address information

If your order is significantly delayed, please contact us and we'll help track it down.

↩️ Returns

We accept returns of unopened, sealed product within 14 days of delivery.

To start a return, email support@sohibrands.com with your order number before shipping anything back. Returns sent without contacting us first may not be matched to your order.

• Return shipping is the customer's responsibility
• Items must be sealed, unopened, and in resalable condition
• Include a note with your order number inside the package
• Refunds are issued to the original payment method within 5 business days of the return arriving and being inspected

We cannot accept

• Opened product of any kind, including partially consumed bags. This is a consumable food product and opened items cannot be resold or restocked
• Returns requested more than 14 days after delivery
• Returns shipped without prior contact
• Free or promotional items

How to Start a Return

Refund Processing

Refunds are credited to your original payment method within 5 business days of your return arriving and being inspected. Your bank or credit card company may take additional time to post the refund to your account.

✏️ Order Changes & Cancellations

Orders are processed and shipped quickly, often within hours. We'll try to catch changes or cancellations but cannot guarantee it once an order is placed.

Email support@sohibrands.com as soon as possible with your order number and what you need changed.

If your order has already shipped, refuse delivery or mark the package "Return to Sender" and we'll refund you once it arrives back with us.

⚠️ Damaged or Incorrect Orders

Received a damaged or incorrect order? Contact us within 7 days of delivery with:

• Your order number
• Photos of the product and packaging
• A description of the issue

We'll make it right at no additional cost, and there's no need to return the damaged items.

📍 Lost Packages

If your tracking shows "delivered" but you haven't received your package:

1. Check around your delivery area (porch, mailbox, side door, parcel locker)
2. Ask neighbors or household members
3. Wait 24-48 hours, as tracking sometimes updates early
4. Contact your local carrier and ask for the GPS location of the delivery scan

If you still can't locate your package, reach out to support@sohibrands.com and we'll help resolve it.