Shipping & Returns

🚚 Shipping Information

Where We Ship

We currently ship to all 50 US states. Unfortunately, we do not ship internationally at this time. Sign up for our newsletter to be notified when international shipping becomes available!

Shipping Rates & Times

Shipping Method	Delivery Time	Cost
Standard Shipping	3-7 business days	$6.84 (FREE over $50)
Expedited Shipping	2-3 business days	$12.99
Express Shipping	1-2 business days	$19.99

Order Processing

Orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed after 2:00 PM EST may be processed the following business day.

Once your order ships, you'll receive an email with tracking information so you can follow your package every step of the way.

Backordered Flavors

We're a small team and our flavors are made in small batches, so a flavor will occasionally sell out and go on backorder. If you order a backordered flavor, it may ship later than the standard 1-2 business day processing window.

Discreet Shipping

All orders ship in plain, unmarked packaging with no indication of the contents. Your privacy is important to us—no one will know what's inside but you.

Shipping Delays

While we do our best to ensure timely delivery, shipping times are estimates and not guarantees. Delays may occur due to:

• Weather conditions
• Carrier delays
• High volume periods (holidays)
• Incorrect address information

If your order is significantly delayed, please contact us and we'll help track it down.

↩️ Returns & Refunds

We want you to love your SOHI. If you're not completely satisfied with your purchase, we're here to make it right.

30-Day Satisfaction Guarantee

If you're not happy with your order for any reason, contact us within 30 days of delivery and we'll work with you to find a solution—whether that's a replacement, store credit, or refund.

Return Eligibility

To be eligible for a return:

• Contact us within 30 days of receiving your order
• Pouches must be unopened and in their original sealed packaging
• Include your order number and reason for return

Non-Returnable Items

• Opened or used pouches (consumable food product—cannot be returned or refunded for safety reasons)
• Products purchased more than 30 days ago
• Items marked as final sale
• Products that have been tampered with or misused

How to Start a Return

Refund Processing

Refunds will be credited to your original payment method within 5-10 business days of receiving your return. Please note that your bank or credit card company may take additional time to post the refund to your account.

Exchanges

Want to swap for a different flavor? No problem! Contact us and we'll set up an exchange. If there's a price difference, we'll either charge or refund the difference.

⚠️ Damaged or Incorrect Orders

Received a damaged or incorrect order? We're so sorry! Please contact us within 7 days of delivery with:

• Your order number
• Photos of the damaged product or packaging
• Description of the issue

We'll send a replacement right away at no additional cost—no need to return the damaged items.

📍 Lost Packages

If your tracking shows "delivered" but you haven't received your package:

1. Check around your delivery area (porch, mailbox, side door)
2. Ask neighbors or household members
3. Wait 24-48 hours (sometimes tracking updates early)
4. Contact your local carrier

If you still can't locate your package, reach out to us at support@sohibrands.com and we'll help resolve the issue.

✏️ Order Changes & Cancellations

Need to change or cancel your order? Act fast! We process orders quickly.

Email us at support@sohibrands.com as soon as possible with your order number and requested changes. If your order hasn't shipped yet, we'll do our best to accommodate your request.

Once an order has shipped, we cannot cancel it—but you can initiate a return once you receive it.